Privacy Policy

1. Introduction

Pro Realty Imaging ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services"). This policy complies with the requirements of the Apple App Store, Google Play Store, and applicable data protection laws including GDPR and CCPA.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number
• Property address and details
• Payment and billing information
• Account credentials and preferences
• Communication preferences

2.2 Photos and Media Content

IMPORTANT: This section specifically addresses photo collection, storage, and usage as required by app store guidelines.

2.3 Automatically Collected Information

• Device information (type, operating system, unique identifiers)
• Usage data (pages viewed, features used, time spent)
• Location data (with your permission, for service delivery and drone photography)
• Log data (IP address, browser type, access times)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for:

• Providing and managing photography services
• Processing bookings and payments
• Communicating about appointments and deliverables
• Editing and delivering photographs as contracted
• Improving our services and developing new features
• Marketing communications (with your consent)
• Complying with legal obligations
• Protecting against fraud and unauthorized access

4. Data Storage and Security

4.1 Storage Locations

Your data, including photographs, is stored on:

• Secure cloud servers (AWS, Google Cloud Platform) in the United States
• Encrypted backup systems with redundant storage
• Third-party delivery platforms (Google Drive, Dropbox) per your preferences

4.2 Security Measures

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption for data transmission
• Encrypted storage for photos and personal data
• Access controls and authentication requirements
• Regular security audits and updates
• Secure file transfer protocols

5. Third-Party Services

We may share data with trusted third-party service providers who assist us in operating our Services:

• Cloud Storage: Google Drive, Dropbox, AWS S3
• Payment Processing: Stripe, PayPal (PCI-DSS compliant)
• Analytics: Google Analytics (anonymized data)
• Email Services: For appointment confirmations and delivery notifications
• Calendar Integration: Google Calendar (with your authorization)

These providers are contractually obligated to protect your data and use it only for specified purposes.

6. Mobile App Permissions

Our mobile applications may request the following permissions:

• Camera: To capture property photos (optional, only when you choose to use camera features)
• Photo Library: To upload existing photos (optional, granted per-use)
• Location: To tag property locations and coordinate drone photography (optional)
• Notifications: To send appointment reminders and delivery alerts (optional)
• Storage: To save downloaded images to your device (optional)

All permissions are optional and can be managed in your device settings. Denying permissions may limit certain features but will not prevent basic app functionality.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request copies of your personal data and photos
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications
• Restriction: Limit how we process your data
• Object: Object to data processing for certain purposes

To exercise these rights, contact us at info@prorealtyimaging.com

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. California Privacy Rights (CCPA)

California residents have additional rights:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information or photos to third parties.

10. International Data Transfers

If you are accessing our Services from outside the United States, please note that your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.

11. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Photos and project files are retained for 90 days after service completion unless you request earlier deletion or extended storage. Personal information may be retained longer if required by law or for legitimate business purposes (e.g., dispute resolution, accounting).

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by email or in-app notification. Your continued use of our Services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. App Store Compliance

This Privacy Policy is designed to comply with Apple App Store and Google Play Store requirements. Our apps do not collect or transmit personal data without user consent, use app permissions responsibly, and provide clear opt-out mechanisms for data collection features.